The call recording feature in ATZ CRM helps you keep track of phone conversations with candidates and contacts, making follow-ups easier and ensuring your entire team stays informed.

Below are some general guidelines to keep in mind when recording calls. However, we strongly recommend consulting your legal team to make sure you're fully compliant with local laws and regulations that apply in your region.

In certain countries or states, call recording requires the consent of more than one party. If that applies to your situation, you must ensure that all participants on the call have provided their consent before recording begins. For contacts located in such regions, the call recording feature will automatically be disabled. When you click the Record button, a pop-up will remind you to obtain consent. You’ll need to inform the candidate or contact that the call is being recorded, then click "I have taken consent" to proceed.

Since ATZ CRM cannot always determine the exact location of your contact during a call, it's a good practice to request consent in all cases where there's any doubt—or consider adopting a policy of always requesting consent before recording calls.

Country-wise requirements:

United States (U.S.)

In most U.S. states, you only need the consent of one participant in a call to legally record it—this is known as "one-party consent." Since you're initiating the call and agreeing to record it, no further action is typically needed to comply with the laws in these states.

However, about 13 states require the consent of all parties involved in the call—commonly referred to as "two-party consent." These states currently include:

California, Connecticut, Delaware*, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Vermont*, and Washington State.

For more detailed information, you can check Wikipedia's page on telephone recording laws for a state-by-state overview of call recording regulations.

*ATZ CRM includes Delaware and Vermont in this list due to legal ambiguity:

• Delaware has conflicting statutes regarding how many parties must consent.

• Vermont does not have specific legislation on call recording, but some court decisions suggest caution.

United Kingdom (U.K.)

Several laws regulate the recording of calls in the United Kingdom (U.K.). Unless you can ensure that the recording will not be shared with any third parties and is being made strictly to gather evidence, ensure regulatory compliance, or prevent crime, it's safest to treat the U.K. as an "all-parties' consent" jurisdiction.

To learn more about call recording laws in the U.K., you can refer to:

• Wikipedia’s page on telephone recording laws

• Ofcom’s official regulations

Ireland

Irish law is straightforward: to record a call, you must obtain consent. This places Ireland in line with the U.K. and 13 U.S. states as an "all-parties' consent" jurisdiction. Additionally, Irish law requires that the purpose of the recording be clearly explained so that participants can provide informed consent.

You can read more about Ireland’s stance on call recording at the end of the Data Protection Commissioner’s FAQ page.

Canada

Canada follows a similar approach under its national electronic privacy law, PIPEDA.

As with the countries and states mentioned above, Canada requires informed consent from all parties. This means you must inform others on the call of:

1. Your intent to record the conversation

2. The purposes for which the recording will be used

3. The requirement for everyone’s consent before proceeding

For more details, see the Privacy Commissioner’s Guidelines for Recording Customer Calls.

Rest of the world

While this overview highlights certain countries, it is not an exhaustive list of call recording regulations worldwide. Since ATZ CRM cannot monitor or enforce international laws in every country, we choose to display the consent prompt for all international calls, with the exception of Sweden and New Zealand.

Before making a call to a new country, ATZ CRM strongly recommends consulting with your legal team to understand the applicable regulations. When in doubt, always request consent before recording.

Please note:
The countries listed above are mentioned for informational purposes only. ATZ CRM does not guarantee that its system can legally be used to call or record in all jurisdictions. This article aims to help ATZ CRM users better understand the legal context of call recording. However, legal information is not the same as legal advice.

If you need professional assurance regarding your compliance or interpretation of this information, ATZ CRM urges you to consult with a legal advisor. This content should be regarded strictly as general guidance and not as a legal recommendation.